PITTSBURGH – About 100 new entry-level jobs are being added by TRG Customer Solutions, a worldwide outsourcing firm that already has 300 workers in Pittsburgh.
The jobs, which begin at $11.50 an hour plus bonus, with increases after 90 days up to $13.50 an hour plus bonus, are for inbound customer service/sales agents for a Fortune 100 telecommunications company. The positions are at TRG’s Pittsburgh center, which is in the RIDC Park West, near the Pittsburgh International Airport.
Applications may be filed in person at TRG Customer Solutions, 200 Industry Drive, or by visiting the website, www.trgcs.com and clicking on the careers link. TRG is also holding an open house on Wednesday, February 15th from 10 AM to 2 PM at the previously mentioned address.
TRG Customer Solutions established its Pittsburgh contact center in 1997. The center provides customer service, sales and billing services to one of the firm’s multiple Fortune 500 clients. Other TRG centers in the region include Oil City and Indiana, Pa. Globally, the firm has 14 contact centers in North America, Europe, Africa and Asia, with more than 5,000 employees worldwide.
Director of Operations, Jeff Heil reiterated TRG’s commitment to growing operations in the Pittsburgh area. “We are very excited about this new initiative,” he said. “At a time when many companies are laying off employees, we continue to hire and grow. We have a long history here and this recruiting drive is a demonstration of our commitment to the people of Pittsburgh region.”
Tom Farrell, Chief Operating Officer, said as part of the new initiative at the Pittsburgh center, agent salaries will increase a full 20 percent.
“We intend to attract the most exceptional talent in Pittsburgh,” he said. “Our business is our people and our clients rely on our employees to represent their brands with care and passion. In return for their exceptional dedication, we believe strongly in investing in them in every sense.”
Applicants should be dedicated, motivated and possess exceptional communications and sales skills, the company said. The company lists the jobs as requiring candidates to be available 8 a.m. to 6 p.m. Monday through Friday, with various shifts available. Training is paid at $11.50 an hour and employees are eligible for raises after 90 days. The positions accept incoming calls from customers regarding their accounts. Workers are to answer customer questions and address customer concerns, as well as offer affiliate products on each call. Workers must have a high school education or equivalent; some college coursework is preferred.
TRG is headquartered in Jacksonville, Fla.