Customer Communication Management (CCM) Market size Witness a Healthy Y-o-Y Growth during CAGR of 16.02% over the period of forecast COVID-19 2028

Report Description

A recent market intelligence report that is published by Data Insights Partner on the global Customer Communication Management (CCM) Market makes an offering of in-depth analysis of segments and sub-segments in the regional and international Customer Communication Management (CCM) Market. The research also emphasizes on the impact of restraints, drivers, and macro indicators on the regional and global Customer Communication Management (CCM) Market over the short as well as long period of time. A detailed presentation of forecast, trends, and dollar values of global Customer Communication Management (CCM) Market is offered. In accordance with the report, the global Customer Communication Management (CCM) Market is projected to expand at a CAGR of 16.02% over the period of forecast.

Market Insight, Drivers, Restraints& Opportunity of the Market:

Customer communications management (CCM) is described as an advanced derivative of enterprise content management (ECM) technology. CCM software allows customer interactions through a wide range of media such as email, mobile, web-pages, SMS, print and customer self-services. The CCM Software market has developed from the convergence of output management technologies and document composition & generation.

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Thus, the customer communication management market is expected to witness a paradigm shift in growth trend during the forecast period. Customer communications are becoming more and more dynamic with the arrival of novel and ground-breaking communication channels. At present, organizations are emphasizing highly on multifarious and divergent communication channels to reinforce their presence across numerous platforms, as customers could be anywhere within the connected world. Consequently, this is impelling the demand for customer communication management system across the world. In particularly, with U.S. being a forerunning region in terms of technology adoption and supporting infrastructure, the region acts as a lucrative market for CCM as well.CCM vendor are emphasizing on delivering high quality information to their users. In addition, with rising technological developments and penetration of cloud technologies across the industries is driving the demand for context-enriched information through social analytics. The growing demand for personalization in customer communication is also contributing in the growth of CCM market across the U.S.

Segment Covered:

This market intelligence report on the global Customer Communication Management (CCM) Market encompasses market segments based on solution, enterprise size, deployment, end use industry and country.

In terms of solution, the Customer Communication Management (CCM) Market is segregated into:

  • Software Suite
  • Managed CCM Services
  • Other Services (Consulting, Integration and Maintenance)

By enterprise size, the global Customer Communication Management (CCM) Market is also classified into:

  • Large Enterprises
  • Small and Medium Enterprises

By deployment, the global Customer Communication Management (CCM) Market is also classified into:

  • Cloud
  • On-premise

By end use industry, the global Customer Communication Management (CCM) Market is also classified into:

  • Healthcare
  • BFSI
  • IT & Telecom
  • E-commerce and Retail
  • Hospitality and Travels
  • Government & Utilities
  • Others (Education, Entertainment and Media)

By country/region, the global Customer Communication Management (CCM) Market has been divided into

  • North America (the U.S., Canada),
  • Latin America (Brazil, Mexico, Argentina and other countries),
  • Europe (Germany, France, the U.K., Spain, Italy, Russia, and other countries),
  • Asia Pacific (India, Japan, China, Australia and New Zealand and other countries),
  • Middle East and Africa (GCC, South Africa, Israel and Other countries).

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Profiling of Market Players:

This business intelligence report offers profiling of reputed companies that are operating in the market. Companies such as:

  • Oracle Corporation
  • Ecrion, Inc.
  • Zoho Corporation
  • Striata
  • ISIS Papyrus Europe AG
  • Fidelity National Information Services, Inc. (FIS)
  • Cincom Systems, Inc.
  • Kofax, Inc.
  • Newgen Software, Inc.
  • Doxee S.p.A.
  • Intense Technologies Limited.

Others players have been profiled into detail so as to offer a glimpse of the market leaders. Moreover, parameters such as Customer Communication Management (CCM) related investment & spending and developments by major players of the market are tracked in this global report.


Report Highlights:

In-depth analysis of the micro and macro indicators, market trends, and forecasts of demand is offered by this business intelligence report. Furthermore, the report offers a vivid picture of the factors that are steering and restraining the growth of this market across all geographical segments. In addition to that, Growth Matrix analysis is also provided in the report so as to share insight of the investment areas that new or existing market players can take into consideration. Various analytical tools such as DRO analysis, Porter’s five forces analysis has been used in this report to present a clear picture of the market. The study focuses on the present market trends and provides market forecast from the year 2017-2027. Emerging trends that would shape the market demand in the years to come have been highlighted in this report. A competitive analysis in each of the geographical segments gives an insight into market share of the global players.

Salient Features:

Ø This study offers comprehensive yet detailed analysis of the Customer Communication Management (CCM) Market, size of the market (US$ Mn), and Compound Annual Growth Rate (CAGR (%)) for the period of forecast: 2019 – 2027, taking into account 2018 as the base year

Ø It explains upcoming revenue opportunities across various market segments and attractive matrix of investment proposition for the said market

Ø This market intelligence report also offers pivotal insights about various market opportunities, restraints, drivers, launch of new products, competitive market strategies of leading market players, emerging market trends, and regional outlook

Ø Profiling of key market players in the world Customer Communication Management (CCM) Market is done by taking into account various parameters such as company strategies, distribution strategies, product portfolio, financial performance, key developments, geographical presence, and company overview

Ø Leading market players covered this report comprise names such as Oracle, Zoho among others

Ø The data of this report would allow management authorities and marketers of companies alike to take informed decision when it comes to launch of products, government initiatives, marketing tactics and expansion, and technical up gradation

Ø The world market for Customer Communication Management (CCM) caters to the needs of various stakeholders pertaining to this industry, namely suppliers, manufacturers, investors, and distributors for Customer Communication Management (CCM) Market. The research also caters to the rising needs of consulting and research firms, financial analysts, and new market entrants

Ø Research methodologies that have been adopted for the purpose of this study have been clearly elaborated so as to facilitate better understanding of the reports

Ø Reports have been made based on the guidelines as mandated by General Data Protection Regulation

Ø Ample number of examples and case studies have been taken into consideration before coming to a conclusion

Reasons to buy:

v Identify opportunities and plan strategies by having a strong understanding of the investment opportunities in the Customer Communication Management (CCM) Market

v Identification of key factors driving investment opportunities in the Customer Communication Management (CCM) Market

v Facilitate decision-making based on strong historic and forecast data

v Position yourself to gain the maximum advantage of the industry’s growth potential

v Develop strategies based on the latest regulatory events

v Identify key partners and business development avenues

v Respond to your competitors’ business structure, strategy and prospects

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